Nail Garden at 2005 Park Place, Suite B2, El Segundo, California.

Was going there religiously.. but finally had enough of being treated like a second class citizen. Some nail techs act like Prima Donnas, are rude and do not treat you like a customer. Toby is wonderful, but only works a day or two a week so it was hard to get an appointment. Trish is also good (and kind). Kim is rude and talked about me (half in Vietnamese and half in English while I sat near her). Granted I’ve never even had her do my nails.. so her ‘opining’ about me in a negative manner as if I couldn’t understand her was disheartening. Many of the better and customer oriented nail techs have left due to the hostile environment. Ally does a wonderful job trying to manage the chaos. However, the owners really need to raise the bar on teaching the remaining nail techs about true customer service.

The place is clean - great selection of services and products and new techniques. Techs are great, they know their stuff and are friendly. However, one particular girl who "seems" to run to show from the front is bossy to customers and techs alike. She even made a mistake wth my appointment time and blamed me for it, swore I was late when she had called me and asked me to come at a different time than my original appointmt time. Even the tech was confused and thought I was right. Then she made me wait so she could "squeeze" me in. Which she knew was totally inconvenient since I had a flight that night. No apologies or anything, since of course she insisted it was my fault.

I almost didn't come back, but the tech was so nice I came back another time. But the place feels just so rushed. I think mostly because of that girl. I've been to other places that were just as busy - but if the customer service is done right the clients never have to feel that tension.

I just had to go elsewhere.

Horrible receptionist who kept my wife waiting for an hour and a half after when she had a confirmed appointment at 6pm and to make matters worse instead of being truthful and trying to reschedule kept telling her every 20 minutes it would only be 5 more minutes

In the end my wife just left and corporate was nice enough to offer a rebate but customer service is a joke at this location.